Refund policy

Returns, Exchanges & RTO Policy

We want the process to feel as easy as the clothes do.

Something not quite right? Here’s what you need to know.

Exchange Within 7 Days

Need another size?

You can request an exchange within 7 days of delivery, and your first size exchange is complimentary.

To be eligible, the item must be:

  • Unworn, unused and unwashed

  • With all original tags attached

  • In its original packaging

  • Free from stains, perfume, makeup, alterations or signs of wear

  • Not marked as Final Sale or Non-Exchangeable

We’ll arrange the pickup for you.

Once the item reaches us and passes our quality check, we’ll process your replacement.

Size Not Available?

No problem.

Prepaid Orders:
If your requested size is unavailable, the eligible amount may be refunded to your original payment method.

COD Orders:
The eligible amount will be issued as store credit.

All replacements are subject to stock availability.

Returns

Prepaid Orders

For eligible prepaid returns, the eligible refund amount will be sent back to your original payment method once the item reaches us and successfully passes our quality check.

No return or reverse-pickup charges will be deducted from an eligible prepaid return.

COD Orders

COD orders are not eligible for cash or bank refunds.

For an eligible COD return:

  • The eligible product value will be issued as store credit

  • Applicable shipping charges will be deducted from the store credit

  • Store credit will be issued after the returned item reaches us and passes our quality check

Order Cancellations

If a prepaid order is cancelled before dispatch, a 2% payment-processing/cancellation charge will be deducted from the refund amount.

The remaining eligible amount will be refunded to the original payment method.

Once an order has been dispatched, it can no longer be treated as a regular cancellation.

If a dispatched order is refused, cancelled while in transit or cannot be delivered, it will be handled as an RTO — Return to Origin order.

Received Something Damaged or Incorrect?

We’ll help sort it out.

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery and share clear photos or videos showing:

  • The product

  • The packaging

  • The issue or damage

Once verified, we’ll arrange the appropriate exchange or resolution at no additional cost.

If you notice a genuine manufacturing defect within 7 days of delivery, please contact us with relevant photos or videos and our team will review the issue and help with the appropriate resolution.

Order Couldn't Be Delivered?

If your order comes back to us because delivery was unsuccessful, it will be treated as an RTO — Return to Origin order.

COD Orders

If a COD order returns to us as RTO:

  • The order will be considered closed once it reaches us

  • Since no payment was collected, no refund or store credit will apply

  • If you still want the product, you can place a fresh order

Repeated unsuccessful COD deliveries may require future orders to be placed on a prepaid basis.

Prepaid Orders

If a prepaid order returns to us as RTO, you can choose between:

Re-shipping:
We can send the order again once the applicable re-shipping charge has been paid.

Refund:
If you no longer want the order, the actual forward and RTO shipping charges incurred will be deducted from the eligible refund amount.

The refund will be processed once the shipment reaches us and the product passes our quality check.

Final Sale Items

Items marked Final Sale cannot be returned or exchanged.

Some sale, promotional or special-offer products may have different exchange conditions, which will be mentioned wherever applicable.

When a Return or Exchange May Not Be Eligible

We may be unable to process a return or exchange if:

  • The request is raised after the applicable window

  • The product has been worn, washed or altered

  • Original tags are missing

  • Original packaging is missing

  • The product has stains, perfume, makeup, odour or visible signs of use

  • The product has been damaged after delivery

  • The item is marked Final Sale or Non-Exchangeable

Every return and exchange is checked against these eligibility conditions.

A Few Simple Things to Remember

  • 7 days to request an exchange

  • 1 complimentary size exchange per order

  • Keep the tags and original packaging intact

  • Report a damaged or incorrect order within 48 hours

  • Refunds, exchanges and store credits are processed after the required quality check

  • Refund and store-credit values are calculated based on the actual amount paid after discounts or promotional offers

Need Help?

If you’re unsure about anything, reach out to us and we’ll help you with the simplest way forward.

Atleisure
Operated by ARUSHI MAHESH ROOPCHANDANI

Email: support@atleisureculture.com
Phone / WhatsApp: 7304565627

Studio / Customer Care:
Crystal Plaza, Veera Desai, B-7B, New Link Road, Andheri West, Mumbai, Maharashtra 400053

Registered Address:
1st Floor, Shop No. 4, Raviraj Aliana, Kharadi Bypass, Foodie, Mundawa, Pune, Maharashtra 411014

GSTIN: 27DEVPR3512E1Z7